01/PRE-SALE
Be a good customer staff, for customers to choose the most appropriate equipment models, to achieve customer production needs.
(1) Equipment model selection.
(2) According to customer requirements, equipment manufacturing products.
(3) Train relevant personnel for customers.
The company sends engineers and technicians to the user site for free to plan the site for customers and design reasonable processes and schemes.
02/SALE
Respect customer: assist customer: give customer a rest assured.
(1) Product acceptance.
(2) Assist the customer to draw up the site construction plan.
After-sales response speed:
(1) The service engineer shall contact the customer 20 minutes after receiving the service information and call the customer to explain the treatment measures.
(2) From the time of receiving the service information to the time of arriving at the fault site: no more than 6 hours in the surrounding area of the city, no more than 24 hours across regions, and no more than 48 hours across provinces.
(3) 24-hour standby system for service engineers.
02/AFTER-SALES
(1) Assign after-sales engineers free of charge and guide customers to install and debug on site.
(2) Equipment installation and debugging.
(3) On-site training of operators
(4) After the installation and debugging of the equipment, fill in the equipment handover sheet.
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